Shipping Policy
We want to get your orders to you as quickly as possible so you can start enjoying your new items!
- Processing Time: All orders are processed within 1–3 business days. You will receive a notification with a tracking number as soon as your package ships.
- Standard Shipping: Generally takes 3–10 business days depending on your location.
- Shipping Rates: Calculated at checkout based on weight and destination. We offer Free Standard Shipping on all orders over $50.
Returns & Exchanges
We want you to love what you ordered! If things aren't quite right, we are here to help.
- 30-Day Return Window: You have 30 days from the date of delivery to request a return or exchange.
- Condition of Items: To be eligible for a return, items must be unworn, unwashed, and in their original packaging with all tags attached.
- How to Start a Return: Simply email our support team at hellosupport@nooahone.com with your order number, and we will send you a prepaid return shipping label.
- Refunds: Once we receive and inspect your return, your refund will be processed back to your original payment method within 5–10 business days.
- Exchanges: Need a different size? We offer free exchanges! Just reach out within the 30-day window, and we'll swap it out for you.